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Corporate Plan fiscal years 2023-2027
Vision
“Elevate urbanization within the transportation network and create innovation for a sustainable future”
Mandate
The “Mass Rapid Transit Authority of Thailand” Act B.E. 2543 (2000) has set 3 objectives with the following
1. carry out mass rapid transit operations in Bangkok Metropolitan and its vicinity, including other provinces as prescribed by Royal Decree, or between such provinces.
2. study, analyze and prepare projects or plans pertaining to mass rapid transit operations for improvement and modernization thereof.
3. To carry out businesses related to the mass rapid transit operations or other business beneficial to the MRTA and passengers using the mass rapid transit services.
Policy of MRTA Board of Directors
MRTA Board of Directors determines the policy and governs the operation of MRTA. Therefore, in order for MRTA operation to be in accordance with the objectives and consistent with the government’s policy, MRTA Board of Directors has set out a policy to be used as guideline for operation and governance, as follows
1. To provide a mass transit
service that is convenient, safe, punctual, affordable and use technologies to
improve services along with develop and adopt common ticket system while
focusing on satisfaction for all users.
2. To operate under good corporate
governance according to universal standards, and to manage risks at acceptable
levels. This includes focusing on protection and reducing impacts caused by
operations, especially effects on citizens or stakeholders during the
construction period.
3. To accelerate completion of different metro projects in order to be meet the projected schedules, and to also study metro route expansion within major cities. The MRTA should consider the value from investment, budget burden, environmental impacts and the satisfaction of the citizens living in these areas.
4. To study and develop metro
system feeders to function effectively, while accommodating citizens connecting
on their journey from the metro system to other destinations, including tourist
attractions nearby. This may incorporate the understanding of investment plans
of the MRTA.
5. To manage assets, operate
related business, offer a variety of additional services, study each
opportunity, and initiate new businesses in order to generate revenue and
depend less on government support. This includes solving issues on the use of
commercial properties.
6. To place importance on
society, community, and environment and to allow public participation during
operations and take citizens’ comments into consideration, in order to improve
the organization in a more sustainable manner.
7. To focus on continuously
improving the organization in order to reach the highest efficiency both in
corporate management, change management, innovation development on basic
digital technology, with balanced and effective financial management. This
includes human resources development to be knowledgeable, better skilled and
more prepared for active operations so they can respond the needs of
stakeholders in a more effective manner.
8. To actively communicate and engage with customer, those who are affected by operations, and stakeholders to create a better recognize and understanding the importance of mass transit and MRTA’s operations. In this way, the public will be more eager to support and feel more confident in MRTA’s services and operations.
9. To improve and revise the incentive system, financially and non-financially, and to create fairness and encouragement among employees.
Mission
The mission statements is set out as a general principal to guide the operation of MRTA during the fiscal year 2023-2027 that will assist the organisation in achieving its communicated vision.
1. Supervise design and construction of metro system expansion to create a more effective mass transit network and feeder system.
2. Elevate and connect the service system with related mass transit systems, to enhance commuting experience for citizens.
3.Develop related businesses and be a part of society enhancement, community and sustainable urbanization.
4. Pass on knowledge and expertise within the mass transit system and expand innovations that support the nation’s mass transit system.
5. Improve MRTA personnel and the organization to the highest competency and to build confidence in all sectors to collectively achieve goals in a sustainable manner.
The Strategic Framework
The strategic framework created an operational guideline, to help move forward the MRTA’s vision and to successfully complete the main missions of the MRTA in a more tangible fashion. This framework consists of strategic objectives, goals, key performance indicators (KPIs) and targets, strategies, and tactics, which are significant to the framework of the strategic plan. The detail of the strategic framework is listed below
