The following policies are established to guide operational practice and supervisory oversight, ensuring the Mass Rapid Transit Authority of Thailand (MRTA) operates effectively and in alignment with governmental guidelines.

1. Enhance strategies to increase returns on existing assets, adopting proactive measures in light of the cessation of concession revenue from the MRT Chaloem Ratchamongkhon Line in 2029.

2. Expedite the implementation of assigned MRT projects, including extensions and new urban lines, with due regard to investment viability, budgetary responsibilities, environmental sustainability, and public satisfaction.

3. Promote a modal shift from private vehicle use to MRT services by studying and developing feeder routes that strengthen connectivity and enable seamless travel across the network.

4. Prioritise service efficiency and accessibility to ensure all passenger groups can equitably access MRT services.

5. Establish new business units and enhance workforce capabilities to generate supplementary revenue streams beyond concession-based income. Integrate innovation and technology to improve operations, add value, and implement equitable financial and non-financial incentives to foster staff morale.

6. Strengthen stakeholder engagement by improving passenger satisfaction and enhancing communication strategies, ensuring the timely provision of information and responsive feedback for both passengers and staff.